Shipping Policy
Last updated: November 2026
1. About this Policy
This Shipping Policy applies to artworks and other products purchased from Everdon Pty Ltd trading as Everdon Fine Art (ABN 41 143 855 145) (Everdon, we, us or our).
It should be read together with our Terms of Sale and Refunds & Returns Policy.
Nothing in this Policy excludes, restricts or modifies any right or remedy under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted or modified.
2. Destinations with Shipping Included
Standard shipping is included in the purchase price of all framed and unframed fine art prints delivered to the following destinations:
- Australia
- Canada
- European Union
- Japan
- New Zealand
- Singapore
- South Korea
- United Kingdom
- United States of America
Standard shipping is included for all fine art prints, regardless of size or framing option, delivered to the destinations listed above. No additional standard shipping charge applies at checkout.
If you are located in a country not listed above, please contact us before placing your order to discuss shipping arrangements. Depending on your location and the artwork purchased, standard shipping may be included in the purchase price or additional shipping charges may apply. We will confirm any applicable charges with you before your purchase is finalised.
Shipping is not included in the purchase price of original paintings, which are subject to separate shipping quotations as outlined in Section 3.
For international deliveries, customers are responsible for any applicable customs duties, import taxes and other government charges imposed in the destination country, unless we expressly state otherwise.
3. Original Paintings
Australian Deliveries
Original paintings are generally shipped ready to hang within Australia using a suitable courier or freight provider.
Shipping of original paintings within Australia is additional to the purchase price and is calculated separately based on the artwork's size, packaging requirements and delivery destination.
Please contact us before placing your order so that we can provide a shipping quotation. All applicable shipping costs will be quoted and agreed with you before your purchase is finalised.
International Deliveries
International shipping of original paintings is available by separate quotation and is additional to the purchase price.
Please contact us before placing your order so that we can confirm the available shipping arrangements and associated costs. All applicable shipping costs will be quoted and agreed with you before your purchase is finalised.
Unless otherwise agreed, original paintings shipped internationally are professionally de-stretched, rolled and packaged for transport.
After delivery, you will need to arrange and pay for the painting to be professionally re-stretched and for any framing you require. We recommend engaging an appropriately qualified professional framer.
If you would prefer an original painting to be shipped internationally ready to hang, please contact us before placing your order. Where this can be arranged, the additional packaging, freight and insurance costs will be quoted separately and must be accepted and paid before shipment.
International customers are responsible for customs duties, import taxes and other government charges imposed in the destination country unless we expressly state otherwise.
4. Fine Art Prints
All framed and unframed fine art prints are produced and dispatched by professional printing and fulfilment partners in Australia or internationally.
Where appropriate, your order may be produced closer to your delivery address.
Standard shipping is included in the purchase price of all fine art prints delivered to the destinations listed in Section 2.
For other destinations, please contact us before ordering to discuss shipping availability and costs. Depending on the destination and artwork, shipping may be included or an additional charge may apply. Any additional shipping charges will be confirmed and agreed before your purchase is finalised.
Shipping arrangements and delivery timeframes may vary depending on the print format, dimensions, framing and destination.
5. Certificates of Authenticity
Certificates of Authenticity signed by the artist are provided with original paintings and limited edition fine art prints only.
Where applicable, Certificates of Authenticity may be dispatched separately from the artwork.
6. Dispatch and Delivery
Production, dispatch and delivery times vary depending on the artwork, its size, framing, destination and fulfilment method.
Estimated production or delivery times may be displayed on the relevant product page or advised when you place your order. These timeframes are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
Delivery may occasionally be affected by couriers, customs processing, weather, international transit disruptions or other circumstances outside our reasonable control.
If circumstances outside our reasonable control significantly delay or prevent delivery, we will take reasonable steps to minimise the impact and keep you informed. Your rights in relation to significant delays or non-delivery are set out in our Terms of Sale and applicable law.
7. Packaging and Risk
Artworks are packaged using methods reasonably appropriate for their type, size and destination.
Original paintings may be shipped ready to hang or rolled as described above. Fine art prints may be shipped rolled, flat-packed or framed, depending on the product purchased and its fulfilment method.
We and our fulfilment partners will determine the appropriate packaging and shipping method for each order, having regard to the artwork and its destination.
Risk in an artwork passes to you on delivery in accordance with our Terms of Sale.
8. Delivery Address
Please ensure that the delivery address provided with your order is accurate and complete.
If additional delivery, storage, return or redelivery costs are reasonably incurred because an incorrect or incomplete address was provided, we may ask you to pay those additional costs.
9. Lost or Damaged Artworks
If an artwork is lost in transit or arrives damaged, please contact us at studio@everdon.art as soon as reasonably practicable.
To help us resolve the issue, we may reasonably ask you to provide:
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Your order number or other proof of purchase;
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A description of the issue; and
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Photographs of the artwork and packaging, where relevant.
Where reasonably possible, we ask that visible transit damage be reported within 7 days of delivery. Prompt notification helps us pursue claims against carriers and insurers.
The 7-day period does not limit or affect any rights or remedies you may have under the ACL.
If an artwork is lost or damaged in transit, we will provide any remedy to which you are entitled under the ACL or other applicable law.
10. Contact
If you have any questions about shipping or delivery, please contact:
Everdon Fine Art
Everdon Pty Ltd
ABN 41 143 855 145
89 Union Rd
Ascot Vale VIC 3032
Australia