Shipping Policy
SHIPPING POLICY
Last updated: August 2026
1. About this Policy
This Shipping Policy applies to artworks and other products purchased from Everdon Pty Ltd trading as Everdon Fine Art (Everdon, we, us or our).
It should be read together with our Terms of Sale and Refunds & Returns Policy.
Nothing in this Policy excludes, restricts or modifies any right or remedy under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted or modified.
2. Original Paintings
Australian Deliveries
Shipping of Original Paintings within Australia is included in the purchase price unless otherwise stated.
Original Paintings are shipped ready to hang within Australia using a suitable courier or freight provider.
International Deliveries
International shipping of Original Paintings is subject to additional shipping costs, which will be quoted separately for your approval before shipment is arranged.
Unless otherwise agreed, Original Paintings shipped internationally are professionally de-stretched, rolled and packaged for transport.
After delivery, you will need to arrange and pay for the painting to be professionally re-stretched and any framing you require. We recommend engaging an appropriately qualified professional framer.
If you would prefer an Original Painting to be shipped internationally ready to hang, please contact us before placing your order. Where this can be arranged, the additional packaging, freight and insurance costs will be quoted separately and must be accepted and paid before shipment.
International customers are responsible for customs duties, import taxes and other government charges imposed in the destination country unless we expressly state otherwise.
3. Everdon Editions and Everdon Studies
Everdon Editions and Everdon Studies are produced and dispatched by professional printing and fulfilment partners in Australia or internationally. Where appropriate, your order may be produced closer to your delivery address.
Standard shipping is included in the purchase price unless otherwise stated on the relevant product page or at checkout.
Additional shipping charges may apply to some destinations, products or larger framed artworks. Where an additional shipping charge applies and is not calculated at checkout, we will contact you before proceeding with the affected order.
Where applicable, Certificates of Authenticity may be shipped separately from the artwork.
4. Dispatch and Delivery
Production, dispatch and delivery times vary depending on the artwork, its size, framing, destination and fulfilment method.
Estimated production or delivery times may be displayed on the relevant product page or advised when you place your order. These timeframes are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
Delivery may occasionally be affected by couriers, customs processing, weather, international transit disruptions or other circumstances outside our reasonable control.
If circumstances outside our reasonable control significantly delay or prevent delivery, we will take reasonable steps to minimise the impact and keep you informed. Your rights in relation to significant delays or non-delivery are set out in our Terms of Sale and applicable law.
5. Packaging and Delivery
Artworks are packaged using methods reasonably appropriate for their type, size and destination.
Original Paintings may be shipped ready to hang or rolled as described above. Everdon Editions and Everdon Studies may be shipped rolled, flat-packed or framed depending on the product purchased and its fulfilment method.
We and our fulfilment partners will determine the appropriate packaging and shipping method for each order, having regard to the artwork and its destination.
Risk in an artwork passes to you on delivery in accordance with our Terms of Sale.
6. Delivery Address
Please ensure that the delivery address provided with your order is accurate and complete.
If additional delivery, storage, return or redelivery costs are reasonably incurred because an incorrect or incomplete address was provided, we may ask you to pay those additional costs.
7. Lost or Damaged Artworks
If an artwork is lost in transit or arrives damaged, please contact us at studio@everdon.art as soon as reasonably practicable.
To help us resolve the issue, we may reasonably ask you to provide:
- your order number or other proof of purchase;
- a description of the issue; and
- photographs of the artwork and packaging, where relevant.
Where reasonably possible, we ask that visible transit damage be reported within 7 days of delivery. Prompt notification helps us pursue claims against carriers and insurers.
The 7-day period does not limit or affect any rights or remedies you may have under the ACL.
If an artwork is lost or damaged in transit, we will provide any remedy to which you are entitled under the ACL or other applicable law.
8. Contact
If you have any questions about shipping or delivery, please contact:
Everdon Fine Art
Everdon Pty Ltd
ABN [insert company ABN]
studio@everdon.art
PO Box 1311
Surrey Hills North VIC 3127
Australia