Refunds & Returns Policy
REFUNDS & RETURNS POLICY
Last updated: August 2026
1. About this Policy
This Refunds & Returns Policy applies to artworks and other products purchased from Everdon Pty Ltd trading as Everdon Fine Art (Everdon, we, us or our).
It should be read together with our Terms of Sale.
Nothing in this Policy excludes, restricts or modifies any right or remedy under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted or modified.
2. Change of Mind
We do not offer returns, exchanges or refunds simply because you change your mind.
This does not affect any rights you may have under the ACL.
Requests to change or cancel an order before it has been supplied are dealt with in accordance with our Terms of Sale.
3. Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The remedy available will depend on the circumstances and your rights under the ACL.
4. Characteristics and Minor Variations
Original Paintings are unique, hand-created artworks. Brushwork, texture, canvas weave, varnish, painted edges and other characteristics resulting from the artist’s materials and process are inherent characteristics of an original artwork.
Everdon Editions and Everdon Studies are professionally produced works and may be subject to minor variations arising from printing, trimming, stretching, framing or other production processes.
Colours, contrast and texture may also appear differently depending on your screen, device settings and lighting. Room mock-ups and other digital or AI-assisted visualisations are illustrative and may not precisely represent scale, lighting, furniture, architecture or other surroundings.
These characteristics or minor variations do not, of themselves, give rise to a right to a refund, return or other remedy where the artwork otherwise complies with the ACL.
Further information about our artworks, product images and visualisations is contained in our Terms of Sale.
5. Damaged, Faulty or Incorrect Artworks
If your artwork arrives damaged, is not what you ordered, or you believe there is another problem with it, please contact us at studio@everdon.art as soon as reasonably practicable.
To help us assess and resolve the issue, we may reasonably ask you to provide:
- your order number or other proof of purchase;
- a description of the issue; and
- photographs of the artwork and packaging, where relevant.
Where reasonably possible, we ask that visible transit damage be reported within 7 days of delivery. Prompt notification helps us pursue claims against carriers and insurers.
The 7-day period does not limit or affect any rights or remedies you may have under the ACL.
If an artwork fails to comply with an applicable consumer guarantee, we will provide the remedy required by the ACL.
6. Returns and Refunds
Where an artwork is to be returned because you are entitled to a remedy under the ACL, we will provide reasonable instructions for its return and will bear any return costs that we are required to bear by law.
Where you are entitled to a refund, it will ordinarily be processed using your original payment method unless otherwise agreed or required by law.
Processing times after a refund has been issued may depend on your financial institution or payment provider.
7. Contact
If you have any questions about this Policy or wish to notify us of an issue with an artwork, please contact:
Everdon Fine Art
Everdon Pty Ltd
ABN [insert company ABN]
studio@everdon.art
PO Box 1311
Surrey Hills North VIC 3127
Australia