Refunds & Returns Policy
Last updated: November 2026
1. About this Policy
This Refunds & Returns Policy applies to artworks and other products purchased from Everdon Pty Ltd trading as Everdon Fine Art (ABN 41 143 855 145) (Everdon, we, us or our).
It should be read together with our Terms of Sale and Shipping Policy.
Nothing in this Policy excludes, restricts or modifies any right or remedy under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted or modified.
2. Change of Mind
We do not offer returns, exchanges or refunds simply because you change your mind.
This does not affect any rights you may have under the ACL.
Requests to change or cancel an order before it has been supplied are dealt with in accordance with our Terms of Sale.
3. Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The remedy available will depend on the circumstances and your rights under the ACL.
4. Characteristics and Minor Variations
Original Paintings
Original paintings are unique, hand-created artworks. Brushwork, texture, canvas weave, varnish, painted edges and other characteristics resulting from the artist's materials and process are inherent characteristics of an original artwork and are not, of themselves, defects.
Fine Art Prints
Fine art prints are professionally produced reproductions of original paintings or selected sections of those paintings.
Everdon Details and Everdon Textures are fine art prints featuring selected sections of original paintings and are not themselves original paintings or separate original artworks.
Minor variations may occur as a result of printing, trimming, stretching, framing or other production processes.
Images and Visualisations
Colours, contrast, textures and other visual characteristics may appear differently depending on your screen, device settings, lighting conditions and the characteristics of the artwork or printing process.
Room mock-ups and other digital visualisations are provided for illustrative purposes only. They are intended to demonstrate how artworks may appear in different settings and may not precisely represent the scale, colour, texture or other characteristics of the finished artwork.
Certain content on our Website may be created or enhanced using artificial intelligence or other digital tools.
These inherent characteristics or minor variations do not, of themselves, give rise to a right to a refund, return or other remedy where the artwork otherwise complies with the ACL.
Further information about our artworks, product images and visualisations is contained in our Terms of Sale.
5. Damaged, Faulty or Incorrect Artworks
If your artwork arrives damaged, is not what you ordered, or you believe there is another problem with it, please contact us at studio@everdon.art as soon as reasonably practicable.
To help us assess and resolve the issue, we may reasonably ask you to provide:
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Your order number or other proof of purchase;
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A description of the issue; and
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Photographs of the artwork and packaging, where relevant.
Where reasonably possible, we ask that visible transit damage be reported within 7 days of delivery. Prompt notification helps us pursue claims against carriers and insurers.
The 7-day period does not limit or affect any rights or remedies you may have under the ACL.
If an artwork fails to comply with an applicable consumer guarantee, we will provide the remedy required by the ACL.
6. Returns and Refunds
Where an artwork is to be returned because you are entitled to a remedy under the ACL, please contact us before arranging its return so that we can provide appropriate instructions.
We will bear any reasonable return costs that we are required to bear under applicable law.
Where an artwork is large, heavy or otherwise difficult to return, we will arrange collection or cover the reasonable cost of returning it where required by the ACL.
Where you have reasonably incurred return costs in connection with an artwork that is confirmed to have failed to comply with an applicable consumer guarantee, we will reimburse those costs to the extent required by law.
Where you are entitled to a refund, it will ordinarily be processed using your original payment method unless otherwise agreed or required by law.
Processing times after a refund has been issued may depend on your financial institution or payment provider.
7. Contact
If you have any questions about this Policy or wish to notify us of an issue with an artwork, please contact:
Everdon Fine Art
Everdon Pty Ltd
ABN 41 143 855 145
89 Union Road
Ascot Vale VIC 3032
Australia